Customer Care

Welcome to our Customer Care page – your go-to resource for essential information and important services. Explore this dedicated space to access
vital resources that cater to your needs. Whether you have questions, require assistance, or seek key details, you’ll find everything you need right here.
We are committed to providing you with a seamless and informative customer experience. Navigate through our carefully curated content to ensure you
have all the essential information at your fingertips. Your satisfaction is our priority, and we’re here to assist you every step of the way.

FAQ

How do I know which mattress to choose?

All mattresses are selected based on a risk analysis with the users individual weight, length and position in consideration. More information about our products are available at our product pages.
Products

Do I get a better mattress by choosing air instead of foam?

The choice of mattress must always be made with a risk analysis with consideration of the users individual weight, length and position. Comfort is difficult to measure and therefore you don’t neccessarily get a better mattress by always choosing an air mattress.

Which are the benefits of a hybrid mattress (ex. CuroCell AREA Zone)?

The benefit of a hybrid mattress is the combination of air and foam that creates good conditions for good comfort and pressure distribution. The mattress is self-adjusting and no electronic control unit is needed, which reduces the risk of technical issues with the system.

Do you have questions about a specific product? Please contact Care of Sweden.
Contact us

Why is the size of the mattress important?

For the users safety and to reduce compression injuries, the size of the mattress must be adapted to the recommendations of the bed manufacturer. The same recommendation applies to both air and foam mattresses.

What is the difference between a replacement mattress and an overlay mattress?

A replacement mattress can be placed directly on the bed base. An overlay requires, for the users safety, an underlying mattress with our height recommendation of 6 centimeters.

What is the difference between a treating mattress and a preventive mattress?

Our mattresses have preventive features and are also used as an aid in the treatment of pressure ulcers.
Treating CuroCell® A4
Preventative Optimal 5zon

How do I know if the system is set up correctly?

There is a quick guide to the control unit that you can use to check if the system is set up correctly. If in doubt, please read the IFU found here:
Customer Care

What should I consider when making the bed?

Never make the bed with more layers than necessary. More layers between the skin and the mattress creates higher pressure. Always make the bed based on status and general condition of the individual user. You can find more information in our blog post:
Customer Care

How should I think about the bed rail?

For the users safety, the recommendation is 22 centimeter from the unmade surface to the upper edge of the gate. This is important to keep in mind when choosing a bed mattresss and underlying mattress, for example. If the gate height is less than the 22 centimeters that is recommended and the gate is used, a gate elevation must be obtained.

When is it appropriate to make a mattress audit?

We recommend a continuous mattress audit from both a health economic as well as hygienic aspect. More information of how to plan and implement a continuous mattress inventory can be found here.

Most important is that the user has a mattress that meets the quality and hygiene requirements.

For further information about mattress audits, please visit our dedicated webpage:
Mattress auditing

Product Sheets

Mattress covers

Optional

Optimal Evacuation Sheet

Optimal Hygien Pillows

Optimal Matteress Cover

Levelling plate

Instructions for use

Positioning pillows

Curera® Positioning Pillows

Seat cushions

Curera® Seat Cushion

Mattresses

CuroCell iA®

CuroCell® AREA Zone

CuroCell® A4/IQ Cirrus

CuroCell® M4, A4, IQ

CuroCell® SAM PRO

Optimal Preventative Mattresses

Optional

Curera® Positioning

Curera® Seat Cushion

Optimal® Evacuation Sheet

Instructional Videos

Legacy Products

Product sheets – mattresses

CuroCell® 3 CX13

CuroCell® 3 CX19

CuroCell® 4 AD

CuroCell® AUTO420

CuroCell® Nova

CuroCell® Nova CX13

CuroCell® Nova CX19

CuroCell® SAM

CuroCell® SAM CF16

CuroCell® A4 OP10

CuroCell® IQ OP10

CuroCell® M4 OP10

CuroCell® M4 CX10

CuroCell® M4 CX15

CuroCell® M4 CX16

CuroCell® M4 CX20

CuroCell® Cirrus 2.0

CuroCell® UNO

Optimal M3

Prima 12

Prima BM

Optimal Maxx

Optimal Mono

Optimal Solett

Optimal Solett BM

Product sheets – Seat cushions

Curera® Hemi

Curera® Consept Latus

Curera® Plantur

Curera® Tremix

Curera® Levelling Plate

Instruction Manuals – Mattresses

CuroCell® 3 CX13+CX19

CuroCell® 4

CuroCell® 4 AD

CuroCell® AUTO420

CuroCell® Nova

CuroCell® Nova CX13+CX19

CuroCell® SAM

CuroCell® Cirrus 2.0

CuroCell® UNO

Optimal BOB + Optimal M3 + + Prima BM + Prima 6

Optimal Mono + Optimal Maxx + Prima 12 + Optimal Solett + Optimal Solett BM

Instruction Manuals – Seat cushions

Curera® Seat cushion

Curera® Tremix

Curera® Hemi

Curera® Plantur

Curera® Consept Latus

Complaints

For personalized assistance, service requests, or to address any concerns, we recommend reaching out to your local distributor. They are equipped to provide dedicated support and swift resolutions. Your satisfaction is our top priority, and your local distributor is committed to ensuring your experience with our products or services exceeds expectations. Feel free to contact them directly for any service-related inquiries or to share feedback. Thank you for choosing us, and we appreciate the opportunity to assist you through your local distributor

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