Customer Care

All mattresses are selected based on the users individual weight, length and position. More information about our products are available at our productpage.

Our Customer Care team is also available to help you choose the right mattress.

The choice of mattress must always be made according to the users individual weight, length and position. Comfort is difficult to measure and therefore you don’t neccessarily get a better mattress by always choosing an air mattress.

The benefit of a hybrid mattress is the combination of air and foam that creates good conditions for good comfort and pressure distribution. The mattress is self-adjusting and no electronic control unit is needed, which reduces the risk of technical issues with the system.

Do you have questions about a specific product? Please contact Care of Sweden.

For the users safety and to reduce crushing damage, the size of the mattress must be adapted to the recommendations of the bed manufacturer. The same recommendation applies to both air and foam matresses.

A replacement mattress can be placed directly on the bed base. A bed mattress requires, for the users safety, an underlying mattress with our height recommendation of 6 centimeters.

Our mattresses have preventive features and are also used as an aid in the treatment of pressure ulcers.

There is a quick guide to the control unit that you can use to check if the system is set up correctly. If in doubt, please contact Care of Sweden for a product demonstration.

Never make the bed with more layers than necessary. More layers between the skin and the mattress creates higher pressure. Always make the bed based on status and general condition of the individual user. You can find more information in our blog post.

For the users safety, the recommendation is 22 centimeter from the unmade surface to the upper edge of the gate. This is important to keep in mind when choosing a bed mattresss and underlying mattress, for example. If the gate height is less than the 22 centimeters that is recommended and the gate is used, a gate elevation must be obtained.

Check the following if the mattress doesn't fill with air or has started to leak air profusely.

Switch off the control unit. The control unit may beep, in that case press the button with the bell icon. Then unplug the power cord from the wall and after that the CPR-connection. Please note that there are two types of CPR-connections for our products.

Pull out the CPR-connection to empty the last cells. Please note that there are two types of CPR-connections for our products.

Here you can view instructions on how to deflate the mattress when you want to pack it away.

In case of an emergency, pull the CPR strap out of the CPR-connection. This is a yellow strap with red text and is placed between the hoses connecting the mattress to the pump. On the CuroCell UNO/IQ/A4 mattresses, the CPR-connection sits directly in the connector of the pump. After a few seconds you can begin CPR.

A short instruction about the functions of the system is always available on the control unit. Always check the CPR-connection and make sure that it is a snug fit. Please note that there are two types of CPR-connections for our products. If the control unit is still beeping after you’ve checked the CPR-connection, please contact Care of Sweden for further support.

We recommend a continuous mattress audit from both a health economic as well as hygienic aspect. More information of how to plan and implement a continuous mattress inventory can be found here.

Most important is that the user has a mattress that meets the quality and hygiene requirements.

For further dialogue about mattress audits, please contact Care of Sweden.

All products from Care of Sweden are marked with labels. The labels contain information about size, date of manufacture, order number etc. The life span of a mattress is about five years, depending on the frequency of use (air systems must be serviced at least once a year).