Customer Care

If the mattress doesn't fill with air

Here you can refer to a checklist detailing what you can do if your mattress doesn't fill with air or has started to leak air. The film shows how the hoses should be connected and the CPR strap attached.

See video

Deflating the mattress for packing

Here you can view instructions on how to deflate the mattress when you want to pack it away.

How do I quickly deflate the mattress in case of an emergency?

In case of an emergency, pull the CPR strap out of the CPR valve. This is a yellow strap with red text and is fitted between the hoses connecting the mattress to the pump.

On the CuroCell UNO and CuroCell A4 mattresses, the CPR valve sits directly in the connector of the pump.

After a few seconds you can begin CPR.